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Frequently asked questions
Quick answers about shipping, tracking, returns and payments.
How long does shipping take?+
Orders are processed within 1–3 business days. Delivery then usually takes 8–16 business days to the United States and up to 25 business days elsewhere — about 2–4 weeks in total. See our shipping policy.
How much is shipping?+
Shipping is free on orders over $49. Below that it's a flat $4.99, shown in your cart before you pay.
How do I track my order?+
You'll get an email with your tracking number as soon as your order ships. You can also check its status any time on our Track Order page.
Why did my order arrive in more than one parcel?+
Items ship from partner warehouses, so an order with several products can arrive in separate parcels, each with its own tracking number.
What if my item arrives damaged or faulty?+
Email info@novadget.com within 30 days of delivery with your order number and a photo or short video. We'll replace it or refund you — usually without you having to send it back.
Can I return something I changed my mind about?+
Yes — unused items in their original packaging can be returned within 30 days of delivery. Email us first for the return address. Details in our returns policy.
Which payment methods do you accept?+
All major cards (Visa, Mastercard, American Express), Apple Pay and Google Pay, through Stripe's secure checkout. We never see or store your card details.
Why are prices shown in my currency but charged in USD?+
The currency picker shows approximate prices for convenience. Payment is always taken in US dollars; your bank converts it at its own rate.
Can I change or cancel my order?+
Yes, as long as it hasn't shipped yet. Email info@novadget.com with your order number as soon as possible.
Do I have to pay customs or import duties?+
Some countries charge import duties or taxes on international parcels. These aren't included in our prices and are paid by the recipient.
Still have a question? Contact us — a real person replies within one business day.