Policies
Returns & refunds
What to do if something isn't right with your order.
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Faulty, damaged or wrong item
If your order arrives faulty, damaged, or isn't the item you ordered, we'll replace it or refund it at no cost to you. Email info@novadget.com within 30 days of delivery with:
- your order number
- a short description of the problem
- a photo or short video showing the issue
In most cases you won't need to send the faulty item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send you the return address and instructions. Return shipping for change-of-mind returns is paid by the customer, and the original shipping cost is not refundable.
For hygiene reasons, opened personal-care items (for example earbuds, massagers and oral-care devices) can only be returned if they are faulty.
Order changes and cancellations
Contact us as soon as possible. We can change or cancel an order free of charge only if it hasn't shipped yet.
Refunds
Approved refunds are issued to your original payment method through Stripe. It typically takes 5–10 business days for the funds to appear, depending on your bank.
Questions
Email info@novadget.com and a real person will help within one business day.